Welcome to Hansa Toys Sales! We’re dedicated to bringing you high-quality, imaginative toys that inspire creativity and learning. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, feel free to reach out to our caring team at [email protected].
About Our Products
What types of toys do you offer?
We specialize in a wide range of thoughtfully crafted toys, including Wooden Toys, Dolls, Educational Toys, Felt Toys, Puzzles, Musical Instruments, and more. Our products are designed to spark imagination and support developmental play, featuring items like hand-stitched HANSA animals, sustainable wooden vehicles, and eco-friendly felt flowers.
Are your toys safe for children?
Absolutely! Safety is our top priority. Our toys are made from high-quality, non-toxic materials such as wood and soft fabrics, with attention to detail that ensures durability for generations. Each item is crafted to meet strict safety standards, making them perfect for little hands.
Do you have toys for educational purposes?
Yes! Our Educational Toys, Puzzles & Shape Sorters, and Marble Run sets are designed to encourage learning through play. They help develop skills like problem-solving, creativity, and fine motor abilities, aligning with our belief that play should be both fun and enriching.
Shipping and Delivery
What are your shipping options and costs?
We offer two main shipping methods to ensure your toys arrive safely:
- Standard Shipping: $12.95 via DHL or FedEx, typically arriving within 10-15 business days after shipping. Ideal for timely gifts like birthdays or holidays.
- Free Shipping: For orders over $50, we use EMS, with delivery in 15-25 business days after shipping. This eco-friendly option reflects our commitment to sustainability.
How long does order processing take?
Each order is hand-packed with care, so please allow 1-2 business days for processing before it ships. You’ll receive a tracking number via email once it’s on its way, so you can follow your toy’s journey!
Do you ship internationally?
We’re honored to ship to most international destinations, bringing joy to families worldwide. However, we currently do not deliver to some Asian countries and remote locations. If you’re unsure about your area, contact us for clarification.
What if I need my order urgently?
For faster delivery, choose our Standard Shipping with DHL or FedEx. It’s perfect when you need a little extra magic quickly! Unfortunately, we don’t offer express options beyond this at the moment.
Returns and Exchanges
What is your return policy?
We want you to be delighted with your purchase. If you’re not satisfied, you can return items within 15 days of receipt. Please ensure the product is in its original condition. Contact us at [email protected] to initiate a return, and we’ll guide you through the process with care.
Are there any items that cannot be returned?
For health and safety reasons, we cannot accept returns on personalized items or toys that have been used or damaged after delivery. If you receive a defective product, we’ll gladly assist with a replacement or refund.
How long do refunds take?
Once we receive your return, refunds are processed within 5-7 business days and will be credited to your original payment method. We appreciate your patience as we handle each case thoughtfully.
Payment and Account
What payment methods do you accept?
We accept major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure and convenient transactions. Your payment information is protected with encryption to ensure a safe shopping experience.
Do I need an account to place an order?
No, you can checkout as a guest! However, creating an account allows you to track orders, save favorites, and enjoy a smoother shopping journey with us.
Is my payment information secure?
Yes, we use industry-standard security measures to protect your data. We never store sensitive payment details on our servers, so you can shop with confidence.
General Inquiries
Where is Hansa Toys Sales based?
We’re located at 3186 Candlelight Drive, Houston, US 77014. Though we’re based in the US, we ship globally to share our love for quality toys.
How can I contact customer service?
Our dedicated team is here to help! Email us at [email protected] for any questions about delivery, products, or support. We aim to respond within 24 hours, reflecting the same care we put into our toys.
Do you offer gift wrapping or customization?
Currently, we don’t offer gift wrapping, but our toys come beautifully hand-packed, making them ready for gifting. For customization inquiries, feel free to contact us—we love helping create special moments!
Thank you for choosing Hansa Toys Sales, where every delivery brings possibilities for imagination, learning, and cherished memories. Happy playing!