At Hansa Toys Sales, we believe the journey of our toys to your home should be as smooth and delightful as the playtime they inspire. Our carefully crafted shipping and return policies reflect our commitment to your complete satisfaction.

Shipping Information

Order Processing

We carefully prepare each order with the same attention we give to selecting every wooden block, doll, and educational toy in our collection. Please allow 1-2 business days for order processing before your items ship.

Shipping Methods & Timeframes

We offer two reliable shipping options to bring our toys to families around the world (excluding Asia and some remote regions):

  • Standard Shipping – $12.95
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
  • Free Shipping – For orders over $50
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment

Returns & Exchanges

We want your shopping experience to be as joyful and worry-free as the playtime our toys provide. If you’re not completely satisfied with your purchase, we’re here to help.

Return & Exchange Policy Details

We accept returns and exchanges within 15 days of your receipt of items. To be eligible for a return:

  • Item must be unused and in the same condition as received
  • Item must be in its original packaging with all included materials
  • Proof of purchase must be provided

Step-by-Step Return Process

  1. Contact Our Team: Email us at [email protected] within 15 days of receiving your order
  2. Provide Order Details: Include your order number, item(s) for return, and reason
  3. Receive Authorization: We’ll email you a Return Authorization Number and shipping instructions
  4. Package Your Item: Securely package the item in its original packaging
  5. Ship Your Return: Mail to our address using a trackable shipping service
  6. Confirmation: We’ll notify you once we receive and inspect your return

Refund Information

Once your return is approved:

  • Processing Time: 3-5 business days after we receive your returned item
  • Refund Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • Return Shipping: Customers are responsible for return shipping costs unless due to our error

Exchange Information

  • We ship replacement items once we receive your return
  • If the exchange item costs more, we’ll invoice you for the difference
  • If the exchange item costs less, we’ll refund the difference
  • Exchanges are subject to product availability

Non-Returnable Items

To ensure the safety and hygiene of our products, we cannot accept returns on:

  • Stuffed Animals & Soft Toys: For hygiene reasons, once removed from packaging
  • Felt Toys & Felt Flowers: Due to their delicate nature and potential for damage during return shipping
  • Personalized or custom-made items
  • Items not in original condition, damaged, or missing parts

Damaged or Incorrect Items

If you receive a damaged item or incorrect product:

  • Contact us immediately at [email protected]
  • Include photos of the damaged item or incorrect product
  • We’ll arrange for a replacement or refund at no additional cost
  • In some cases, we may ask you to return the item using a prepaid shipping label we provide

Need Help?

Our caring customer service team is here to assist you with any questions about shipping, returns, or exchanges.

Email: [email protected]

Address: Hansa Toys Sales, 3186 Candlelight Drive, Houston, US 77014

We typically respond within 24 hours during business days.

Thank you for choosing Hansa Toys Sales. We’re committed to ensuring your family’s shopping experience is as delightful and secure as the playtime our educational toys provide. Happy playing and worry-free shopping!